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What is conflict negotiation Communication designed to anticipate contain and resolve disputes so that theparties reach mutually acceptable solutions 5 key components. The parties involved The interests involved The relationship between the parties The interactions throughout the process The results achieved. Alternative dispute resolution Negotiation voluntary parties control the Mediation neutral third party helps reachvoluntary agreement Arbitration Generally non voluntary parties.have least control of the process Understand the conflict assess Your own beliefs attitudes and responses to The nature of the conflict at hand Your personal investment in the ouctome . Identify your negotiation style Collaborative Competitive Compromising Accommodating. Avoiding Collaborative Interest and relationship driven Appropriate when the concerns of both sidesare too important to be compromised . Requires much time and energy Competitive Interest driven Most appropriate when quick decisive actionis vital unpopular course of action is needed .and more collaborative approaches haveshow your opponents are likely to takeadvantage of your noncompetitive behavior Compromising Both interest and relationship driven . Attempt at trying to find mutually acceptable Most appropriate when you are on equalfooting with your opponents and stronglycommitted to mutually exclusive objectives Accommodating. Relationship driven Most appropriate when the issue at hand is oflow importance and goodwill is moredesirable Avoidance. You neither address the interests of yourselfor the other party Most appropriate when there are trivial Potential harm in facing the issue outweighsthe benefits and or. You have little or no power to attain desired Distributive negotiation Parties view the potential outcome as limitedto a fixed pie with only so many slices thatmay distributed A win for one party is a loss.for the other Integrative negotiation Parties educate each other about their needsand engage in problem solving to reach aresolution that will integrate their needs . Best Alternative to a Negotiated Agreement To what do you aspire What would make you content What could you live with Interests v Demands. Stated usually in the form of a demand Patent not necessarily stated as a demandbut discernable from the circumstances Latent hidden and must be flushed out Transaction costs. Reputation Loss of productivity Loss of free time Loss of good will Damage to relationships. Transaction costs What I achieve settlement or judgment minus transaction costs equal outcome As each side s transaction cost increase theirinterests start to move toward each other . Find a way to move your interests towardeach other without raising the transaction Conflict resolution throughsupportive confrontation Identify problem ownership . Research and reflect Select alternative Rehearse Meet to resolve conflict Follow up and follow through . Identify problem ownershipMeasure actual behaviors against acceptableand unacceptable behaviors Personal standards Policy and procedures . Rights Research and reflect Is the problem real or imagined Underlying reason for behavior Behavior causing the problem . Motivations for behavior Select alternative Three alternatives rule Change your attitude move the behaviorfrom your unacceptable window into the.acceptable arena Change your environment remove yourselffrom offending behavior Confront the person about the offendingbehavior awareness and persuasion . Before confronting the person rehearse Practice talking and listening skills Experience possible emotional reactions Meet to resolve the conflict Schedule mutually convenient time . Awareness of the problem in a supportiveatmosphere Resolve the problem Follow through and follow up Turn short term into long term solutions .What is conflict negotiation Communication designed to anticipate, contain, and resolve disputes so that the parties reach mutually acceptable solutions. 5 key components The parties involved The interests involved The relationship between the parties The interactions throughout the process The results achieved Alternative dispute resolution Negotiation: voluntary, parties control the process.