Food Sourcing and the Food Supply Chain

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2019 CIVIL RIGHTS TRAININGThe Emergency Food Assistance Program TEFAP Civil Rights and discrimination Effective public notification systems Written notification for religious organizations.
Requirements for language assistance Reasonable accommodation of persons with disabilities Complaints procedures Resolution of non compliance Customer service and conflict resolution.
Civil RightsGoals of civil rights The rights of personal Equal and consistentliberty guaranteed to treatment for allU S citizens by the Knowledge of rights and.
13th and 14th responsibilitiesAmendments of the Eliminate illegal barriersConstitution and Acts Provide an atmosphereof Congress of dignity and respect What is Discrimination .
Different treatment which makes adistinction of one person or a group ofpersons from others eitherintentionally by neglect or by theactions or lack of actions based on their.
protected classes Six 6 Protected Classes Disability National origin Types of Discrimination.
Differential Treatment Refusing service providing different service or usingdifferent eligibility criteria for certain applicants Disparate Impact Discrimination that is not intentional but has that effect.
Reprisal Retaliation Negative treatment of someone because they filed a Nondiscrimination StatementIn accordance with Federal law and U S Department of Agriculture USDA civil rights regulations andpolicies this institution is prohibited from discriminating on the basis of race color national origin sex .
age disability and reprisal or retaliation for prior civil rights activity Not all prohibited bases apply toall programs Persons with disabilities who require alternative means of communication for program information e g Braille large print audiotape American Sign Language etc should contact the responsibleState or local Agency that administers the program or USDA s TARGET Center at 202 720 2600.
voice and TTY or contact USDA through the Federal Relay Service at 800 877 8339 Additionally program information is available in languages other than English To file a complaint alleging discrimination complete the USDA Program Discrimination Complaint Form AD 3027 found online at http www ascr usda gov complai... or at any USDAoffice or write a letter addressed to USDA and provide in the letter all of the information requested in.
the form To request a copy of the complaint form call 866 632 9992 Submit your completed formor letter to USDA by mail U S Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 IndependenceAvenue SW Washington D C 20250 9410 fax 202 690 7442 or email program intake usda gov This institution is an equal opportunity provider.
Nondiscrimination Statement All public information related to TEFAP mustcontain the nondiscrimination statement Long version vs short version This institution is an equal opportunity provider .
Must be in font size no smaller than font sizeused in rest of publication May not be used in place of long statement onclients rights documents And Justice for All Poster.
Must be posted whereeligibility forms arecompleted and orwhere food or mealsare being distributed.
Should be visible forall to see Public Notification Public notification also called Outreach is apart of Civil Rights compliance .
It informs potential clients of program availability rights and complaint procedures Special efforts should be made to reachunderserved groups who may qualify using avariety of formats and languages .
Public Notification and Outreach Press releases newspaper TV station Signs outside your facility visible toanyone passing by listed serving times Advertisements newspaper social media.
Flyers clinics schools libraries publicassistance offices etc What Would You Do There is a small Polish community in yourservice area that may benefit from TEFAP .
Your organization wants to create a flyer inPolish to distribute You have paid a translator created andprinted a flyer but realized that you forgotthe non discrimination statement .
Written Notification for Faith Based TEFAPPolicy FD 138 Written Notice andReferral Requirements for participantsreceiving TEFAP benefits from religiousorganizations.
Beneficiary Protections WrittenReligious organizations providing TEFAPservices can comply with the federalregulations and meet the requirements forthis guidance by posting a written notification.
which includes a complete list of beneficiaryprotections as described at the distributionlocations in a prominent place visible to allparticipants and prospective participants Beneficiary Protections Referrals.
If a participant objects to the religiouscharacter of the organization thatprovides TEFAP you must makereasonable efforts to refer theparticipant to an alternate provider if.
available to which the participant hasno objection Limited English Proficiency LEP Who are persons with LEP Individuals who do not speak English as their primary language and.
who have a limited ability to read speak write or understand English TEFAP participants must take reasonable steps to ensure meaningful access to their programs and activities by persons Failure to provide meaningful access could be discrimination on thebasis of national origin .
Accommodation Examples for LEP Bilingual staff and volunteers Written translations i e having Certification of Eligibilityforms available in multiple languages Use telephone interpreter lines Refugee Health Program.
FL Dept of Health 850 245 4310 Use technological advances to access translation websites Google Translate Disability Compliance What is the definition of disability .
A person who has a physical or mental impairment whichsubstantially limits one or more major life activities has a recordof such impairment or is regarded as having such an impairment Reasonable accommodations must be made for applicantsand participants with disabilities when necessary .
Provide the same level of service to applicants and participants inan alternative way Reasonable Accommodations Reasonable accommodations that do notcause undue hardship must be provided .
A handicap accessible facility considers Parking lots entrances exits hallways elevators service access points and What Are Some Examples Allowing a participant to designate a proxy or.
proxies to pick up their food Conducting telephone interviews or home visits forthose who are homebound Providing qualified sign language interpreters forpersons with hearing disabilities.
Reader services for blind or visually impaired Allowing service animals at facility REQUIRED Service Vs Emotional Support Under Title III of the federal ADA and FLStatute 413 08 a service animal has been.
trained to perform work or tasks for thebenefit of the person with the disability Emotional support animals aka therapy orcomfort animals have not been trained toperform work or tasks .
How Can I Distinguish Between the You may not ask about an individual sdisability but you may ask 1 Do you need the animal because of adisability .
2 What work or tasks has this animalbeen trained to perform Civil Rights Complaints Can be verbal or written Can be made to any staff member at the.
agency the food bank the Florida Departmentof Agriculture or USDA Must be based on the six 6 protected classes Other complaints are program complaints Must have specific process and procedures in.
place for your agency Program Complaints Program complaints are still very important You must have a process for handlingprogram complaints.
Examples of program complaints Not one of the protected classes Food safety quality issues Customer service issues Handling Civil Rights Complaints.
Listen to the person making the complaint Practice good customer service Write it down using the established form Immediately move complaint up to the person Processing Civil Rights Complaints.
A complaint is filed directly by client or sentto FDACS by agency If client direct provide the client with aUSDA complaint form or write down allinformation.
FDACS notifies USDA Complaint investigation and resolutiondetermined by USDA Formalize Civil Rights Complaint Write down your agency s civil rights.
complaint process Civil Rights Training must take place annually New employees and or volunteers shouldcomplete training before participating inprogram activities .
Customer Service Treat everyone with dignity and respect Make sure that participants receive equal treatment and Equal does not mean identical Example one participantreceives corn another receives green beans.
Do not do special favors for anyone that you are notprepared to provide for everyone Disabilities and language needs are not considered specialfavors since they are required Conflict Resolution.
Post your agency s policy for unacceptable behavior and When conflict arises Remain calm with your posture and tone Listen and be understanding not judgmental and don t Identify the problem and possible solutions.
Follow up with the client Get help especially if threats are made or if violence is Questions Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible State or local Agency that administers the program or USDA’s TARGET Center at (202) 720-2600

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