OPERATE A COMPUTERISED RESERVATIONS SYSTEM

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OPERATE A COMPUTERISEDRESERVATIONS SYSTEMD1 HFO CL2 02D2 TTA CL2 13 Subject elements.
This unit comprises three Elements Identify the features offered by a computerisedreservations systems Operate the computerised reservation system Process reservations communications.
AssessmentAssessment for this unit may include Oral questions Written questions Work projects.
Workplace observation of practical skills Practical exercises Formal report from supervisor Element 1 Identify the features offered by.
a computerised reservations Identify the features offered by acomputerised reservations systemsPerformance Criteria for this Element are Explain the benefits of and barriers to using a.
computerised reservations system Identify the businesses that may use a computerisedreservation system Describe the scope of a computerisedreservations system.
Describe the functions that can be performedon a computerised reservations system Interpret the screens and displays availablewithin a computerised reservations system Definitions.
What is a CRS Computerised reservation systemWhat is a GDS Global distribution system Importance of a CRS.
Computerised reservation systems have become anessential part of any hospitality and tourismorganisation It is a necessary tool to store and access a wide rangeof information that can be easily accessed by a range.
of people in any location Hospitality CRSHospitality computerised reservation systems A hotel reservation system also known as a centralreservation system CRS is a computerized system.
that stores and distributes information of a hotel resort or other lodging facilities Hospitality CRSHospitality computerised reservation systems What hospitality computerised reservation systems are.
used in the industry Was is their function Hospitality CRSHotel software system areas Property management.
Accounting Internet GDS reservations Central reservations Reception Hospitality CRS.
Hotel software system areas Point of Sale POS Spa club and golf management Guest management Inventory management.
Yield revenue management Hospitality CRSProperty Management Software PMS One of the major types of hotel software used by thehotel industry is hotel property management software.
PMS is a comprehensive software package thatmanages all aspects of hotel operations which hasfront desk and back office modules that handlereservations guest profile folio reporting nightauditing and housekeeping accounting .
payroll and asset and inventory management Hospitality CRSHotel reservation systemsFor reservations there are two types of hotel software A CRS central reservation system .
An IBE Internet booking engine an IBE allowsguests to remotely make reservations accessing thehotel s website Hospitality CRSModules in a hospitality CRS.
Reservations Profiles Groups and blocks Rate and inventory control Administration.
Reporting Global distribution interface PMS interface Hospitality CRSCommon CRS information.
Information commonly stored in a CRS includes Room types Rate plans architecture Room rates and conditions Room inventories.
Generic hotel information Distribution content Reservation information Nearby IATA cities and airports Tourism CRS.
The Global Distribution System GDS is an e commerce tool introduced by airlines to facilitate thebooking of flights By definition a GDS is a computerised reservationsystem CRS in that it enables for example travel.
agencies to place bookings with travel suppliers andtheir booking systems via a worldwide distribution Tourism CRSThere are four major Global Distribution Systems Amadeus.
Galileo Worldspan Tourism CRSTourism CRS usesThese systems enable travel agencies to .
Search lowest fares for nominated destinations Automatically re calculate fares for changed itineraries Store client data and records Access world wide options Tourism CRS.
Types of CRS bookings and reservationsGDS systems are capable of booking One way and roundtrip airline seats Hotel rooms Rental cars.
Cruises Tourism CRSTypes of CRS bookings and reservationsGDS systems are capable of booking Bus and rail tickets.
Insurance Limousines Event and theatre tickets Dining reservations Information within a CRS.
Information contained within a CRS Destination information Availability and costs of any product service Detailed product and service information Airfares and airline information.
Special offers and packages Transportation options Payment options Health and safety recommendations Benefits of a CRS.
Speedier processing of requests and bookings ticketing and quotations Central location of information Integration with web based online booking systems Allowing multiple uses and multiple sites.
Preserving privacy and confidentiality throughpasswords operator only designationsand system administrator status Allowing pre set limits allocations changes Barriers of a CRS.
Cost of initial establishment Training of staff System breakdowns and malfunctions Need for system back ups system maintenance andsystem updates.
Discrepancies occurring between propertiesusing different systems Operational staff tend to focus on thescreen instead of customer Businesses using a CRS.
Retail travel agencies Hotels Visitor information centres Airlines Coach companies.
Car rental companies Entertainment providers Businesses using a CRS Tour operators and wholesalers Event coordinators.
Tour desk officers Operations consultants Owner operators of small tourism businesses Reservations sales agents Scope of a CRS.
Scope of a computerised reservation systemScope of a computerised reservations system may berelated to Industry wide access and use Use only within an individual property.
Agents Service providers Direct customer bookings CRS functionsFunctions performed on a central reservations system.
Interrogating and amending existing data Making reservations including group individual corporate in house commission basis Amending reservations such as extending or changingdates altering flights changing room numbers.
Determining vacancies and current level ofavailability including tickets seats rooms CRS functionsFunctions performed on a central reservations system Recording customer details.
Recording special request details Creating internal and management reports Generating client histories and preferences Generating mailing lists Creating marketing information.
Preparing limited accounting statements CRS functionsFunctions performed on a Hospitality CRSWhat functions or information would be kept for thesefunctions .
Reservations Profiles Groups and blocks Rate and inventory control Administration.
Reporting CRS functionsFunctions performed on a tourism CRS Understand system assumptions for a quote Interpret system codes and abbreviations.
Enter the relevant segment passenger destination anddate details Create the quote Search the best fare quote Cancel the quote.
Amend the quote Update the status of the booking GDS trainingSpecialised GDS training courses need to be undertakento attain necessary competencies with individual GDS.
What training would operators need to undertake What do these need to know GDS trainingThese specialised courses relate to the features andfunctions of the individual system and address topics such.
Key functions Encoding and decoding Status codes System help facilities Selling flights.
Creating and updating files E ticketing System abbreviations Understanding CRS screens andInterpret the screens and displays.
Regardless of the CRS system used it is important forusers to be competent in being able to interpret thescreens and displays relating to Identifying menus and sub menus Identifying information fields.
Identifying drop down menus Identifying self populating fields Understanding CRS screens andInterpret the screens and displays Identifying multiple choice fields.
Identifying mandatory fields Identifying character limitations withininformation fields Using the toolbar menu and usingkeystrokes to access fields and menus.
Understanding CRS screens andInterpret the screens and displays Differentiating between levels of authorization and Creating and using passwords and UserIdentification to access screens and data.
Using system specific techniques tomove between fields and screens Understanding CRS screens andInterpret screen displays Prompts.
Buttons tabs Options Abbreviations Acronyms Questions.
Information fields Understanding CRS screens andIn house interpretations of displaysDifferent establishments to describe and define certainfields with meanings and data such as .
Prices Room types Room numbers Packagesparticular to their operational needs .
Understanding CRS screens andIn house interpretations of displaysSystems may have codes to depict various pieces ofinformation such as Different revenue stream.
Guest type Marketing information that the propertyseeks to capture Payment methods Booking source.
CRS training and supportNeed for CRS training and supportIn order for any staff using a CRS system to becomecompetent with the software being used in their workplace they must .
Obtain read refer to and use the User s Guide Manualfor their system Obtain practical workplace training in thephysical operation of the system Research understand and utilise the.
software support provided by the system Element 2 Operate the computerisedreservation system Operate the computerised reservation.
Performance Criteria for this Element are Access the computerised reservations system Investigate information contained within thecomputerised reservations system Check whether or not a reservation can.
be taken on the computerised reservations Accept and create a reservation on thecomputerised reservations system Operate the computerised reservationPerformance Criteria for this Element are .
Retrieve a reservation on the computerisedreservations system Amend a reservation on the computerised reservations Print reservation details from the computerisedreservations system.
Importance of reservationsRole of reservations The reservations department is a vital link in any hotel The reservations area is where guests have their firstcontact with an organisation and therefore make their.
first impressions Importance of reservationsRole of reservationsThree key roles of reservations is to Providing relevant information.
Encouraging the sale Making the booking PasswordsPasswords and User IDs Why is it important to have passwords .
How often should they be changed How else can you protect the privacy of information onthe system when you have logged into the system System informationInvestigating information.
Investigate information may include Applying access codes Interpreting and using on screen prompts todetermine required information Interpreting and applying on screen.
abbreviations acronyms and options Accessing system informationInvestigating information Using navigation tools such as buttons and tabs Applying correct date formats within the system.
Adhering to system protocols and field size limitations Completing required fields Describing the field and menu linksavailable between screens Accessing system information.
Using system features to access a range of informationTypically a receptionist with responsibility for bookings willrepeatedly be involved in Checking for room availability on the required dates Entering the guest and reservation details.
Varying the booking as required Checking the guest in Posting charges to guest folios Preparing and presenting guest accounts Accepting payment.
Checking the guest outPMS is a comprehensive software package that manages all aspects of hotel operations, which has front desk, and back office modules that handle reservations, guest profile/folio, reporting, night auditing, and housekeeping, accounting, payroll and asset and inventory management . Slide . Class Activity – Questions

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